Terms And Conditions

Ealing Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Ealing Cleaner provides professional cleaning services to residential and commercial clients in its service areas. By booking a service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, firm, or company who requests or receives cleaning services from Ealing Cleaner.

Company, we, us, our means Ealing Cleaner, the provider of cleaning services.

Services means the cleaning services provided by the Company to the Client, whether on a one off, end of tenancy, deep clean, or regular basis.

Premises means the property or location where the Services are to be carried out.

Agreement means the contract between the Client and the Company formed in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company provides domestic and commercial cleaning services within its designated service area, which includes Ealing and surrounding localities. Availability of Services will depend on staffing, scheduling, and location.

2.2 The specific Services to be provided will be agreed at the time of booking. This may include general cleaning, deep cleaning, end of tenancy cleaning, after builders cleaning, office cleaning, and other related services as communicated by the Company.

2.3 The Company reserves the right to decline any booking where the Premises are deemed unsafe, inaccessible, or otherwise unsuitable for the performance of the Services.

3. Booking Process

3.1 Bookings may be made by the Client through the Companys accepted communication methods, as made available from time to time. The Client must provide accurate and complete information about the Premises, required Services, and preferred date and time.

3.2 A booking is only considered confirmed when the Company has expressly accepted it and, where required, received any applicable deposit or advance payment. Until confirmation is provided, all dates and times remain subject to availability.

3.3 The Client is responsible for ensuring that the details of their booking are correct. Any changes requested after confirmation are subject to availability and may result in additional charges.

3.4 For regular cleaning Services, the Company will agree a recurring schedule with the Client. The Agreement will continue until terminated in accordance with these Terms and Conditions.

4. Access to the Premises

4.1 The Client must ensure that the Company and its cleaners have safe and reasonable access to the Premises at the agreed time. This includes access to necessary facilities such as water, electricity, and lighting.

4.2 If the Client is not present at the Premises, arrangements must be made for keys or access codes to be provided in a secure and lawful manner. The Company will take reasonable care of any keys entrusted to it but accepts no liability for pre existing issues with locks, doors, or security systems.

4.3 If access cannot be obtained at the agreed time due to the Clients act or omission, the Company may charge a failed visit fee up to the full cost of the booked Services to cover travel, staff, and administrative costs.

5. Client Obligations

5.1 The Client must provide accurate information about the condition and size of the Premises and must notify the Company of any specific requirements, fragile items, or areas that require particular care.

5.2 The Client must remove valuables, cash, and important documents from exposed areas before the commencement of the Services. The Company will not be responsible for any loss where this obligation has not been met and no evidence of wrongdoing by the Company or its cleaners exists.

5.3 The Client must inform the Company of any health and safety risks at the Premises, including but not limited to structural issues, hazardous materials, or infestations. The Company reserves the right to suspend or cancel the Services if health and safety cannot be reasonably assured.

6. Pricing and Payments

6.1 Prices for Services will be communicated to the Client at the time of booking. The Company may provide either an hourly rate or a fixed price, depending on the type of Service and the information supplied by the Client.

6.2 All prices quoted are based on the information provided by the Client. If on arrival the Premises are substantially different in size, condition, or accessibility, the Company reserves the right to adjust the price or revise the Service scope. The Client will be informed before any additional charges are incurred.

6.3 Unless otherwise agreed in writing, payment is due either in advance or immediately upon completion of the Services. The Company accepts payment by the methods it makes available from time to time.

6.4 For regular Services, the Client agrees to pay in accordance with the agreed billing cycle. Late or missed payments may result in suspension or cancellation of the Services.

6.5 If payment is not received by the due date, the Company may charge interest on the overdue amount at the statutory rate applicable in England and Wales, as well as reasonable administrative costs in recovering the debt.

7. Deposits and Cancellations

7.1 The Company may require a deposit for certain bookings, including but not limited to end of tenancy, deep cleaning, or large commercial cleans. The amount of any deposit will be notified to the Client at the time of booking.

7.2 The Client may cancel or reschedule a booking by giving notice to the Company. Unless otherwise agreed, cancellations or rescheduling made less than 24 hours before the scheduled start time may incur a cancellation fee of up to 100 percent of the Service price.

7.3 If the Company needs to cancel or reschedule a booking due to unforeseen circumstances, it will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.

7.4 For regular Services, the Client may terminate the Agreement by providing at least 14 days written notice, unless a different notice period has been agreed. The Company may terminate the Agreement on equivalent notice or immediately for material breach or non payment.

8. Service Quality and Complaints

8.1 The Company aims to provide Services with reasonable skill and care, consistent with industry standards for cleaning in the United Kingdom.

8.2 If the Client is dissatisfied with any aspect of the Service, they must notify the Company within 24 hours of completion of the visit, providing details and, where possible, evidence of the issue.

8.3 Where a complaint is upheld, the Company will, at its discretion, either re clean the affected areas or offer a partial refund to reflect any shortfall in the Service. This will be the Clients sole and exclusive remedy for issues of quality.

9. Liability and Insurance

9.1 The Company carries public liability insurance appropriate for its business activities. Details of cover can be provided upon reasonable request.

9.2 The Company will take reasonable care when providing the Services. However, the Client must inform the Company in advance of any fragile or high value items. The Company will not be liable for damage to items that are improperly secured, inherently fragile, or whose value exceeds reasonable expectations for a domestic or commercial cleaning environment.

9.3 The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall in all cases be limited to the amount paid or payable for the specific Service visit giving rise to the claim.

9.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or reputational damage.

9.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

10. Waste Handling and Environmental Regulations

10.1 The Company will comply with applicable UK laws and regulations relating to waste handling and disposal during the provision of its Services.

10.2 The Services may include the collection and disposal of general domestic or office waste generated during cleaning. The Company does not provide specialist waste removal services, such as the disposal of hazardous, clinical, or regulated waste, unless expressly agreed and legally permitted.

10.3 The Client must not request or permit the Company to remove or dispose of any material that is illegal, hazardous, or subject to special controls under waste management regulations. This includes but is not limited to asbestos, clinical waste, chemicals, or electrical goods requiring special treatment.

10.4 If the Company reasonably believes that any waste or material at the Premises is hazardous or not suitable for standard disposal, it may decline to handle it and may recommend that the Client engage an appropriately licensed waste contractor.

10.5 The Client is responsible for any fines, penalties, or claims arising from the Clients breach of waste or environmental regulations where the Company has acted in accordance with the Clients unlawful instructions.

11. Health and Safety

11.1 The Company will provide Services in accordance with applicable health and safety laws and will take reasonable steps to protect its cleaners and Clients.

11.2 The Client must ensure that the Premises are reasonably safe and that any hazardous conditions are clearly identified and, where possible, remedied before the commencement of the Services.

11.3 The Company reserves the right to withdraw its cleaners from any Premises where there is a risk to health or safety, including aggressive behaviour, unsafe structures, or exposure to harmful substances. In such cases, the Client may be charged a cancellation or call out fee.

12. Property and Security

12.1 The Company expects its cleaners to act with honesty and integrity. If the Client believes that an item is missing or damaged as a result of the Services, they must report this to the Company as soon as possible and in any event within 24 hours of the relevant visit.

12.2 The Company may, at its discretion, cooperate with any investigation or insurance claim, and the Client agrees to support any reasonable enquiries into the matter.

13. Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. This may include, but is not limited to, adverse weather, strikes, transport disruptions, pandemics, accidents, or government restrictions.

13.2 In such circumstances, the Company may suspend the Services for the duration of the event or offer to reschedule without liability for any resulting inconvenience or indirect loss.

14. Changes to Terms and Conditions

14.1 The Company reserves the right to amend these Terms and Conditions from time to time to reflect changes in law, business practices, or service offerings.

14.2 The latest version of the Terms and Conditions will apply to all new bookings. For ongoing regular Services, the Company will notify the Client of any material changes, and continued use of the Services will constitute acceptance of the updated terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations as part of a business restructuring or transfer of business.

16.4 These Terms and Conditions, together with any specific details included in a booking confirmation, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous arrangement, understanding, or agreement between them.