Privacy Policy

Ealing Cleaner Privacy Policy

This Privacy Policy explains how Ealing Cleaner collects, uses, stores and protects personal data relating to our customers and prospective customers within our service area. It is intended to be transparent and easy to understand, and it applies whenever you interact with us, including when you make an enquiry, request a quote, book a service or use our cleaning services.

We act as the data controller for the personal data we collect about you. This means we are responsible for deciding how your information is used and for ensuring that such use complies with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Scope of this Privacy Policy

This Privacy Policy applies to all Ealing Cleaner customers and prospective customers within our service area, as well as visitors who contact us or provide personal information in relation to our services. By engaging with Ealing Cleaner, you acknowledge that your personal data will be processed as described in this Privacy Policy.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. The information we may collect includes:

Identity and contact details, such as your name, title, postal address, property access details where relevant for the service, and general contact details.

Service and booking information, such as details of the services you request, property type and size, preferred dates and times, and any relevant instructions you provide for carrying out the work.

Payment and transaction information, such as records of payments made for our services, payment method details where necessary to process payments through our chosen payment providers, and invoices or receipts.

Communication records, such as emails, messages and other correspondence relating to quotes, bookings, feedback or complaints.

Technical and usage information, such as basic information about how you access and use our website or online booking tools, including log data and general device information, where this is collected.

How We Collect Your Personal Data

We collect personal data in several ways:

Directly from you when you contact us by phone, online form, or other communication channels to request information, obtain a quote, or book a service.

During the performance of a service, for example when our cleaners attend your property and need certain information to access the premises safely and complete the work.

Automatically through our website or digital tools, for example certain technical or browsing data that may be collected when you visit our website, depending on your device settings.

From third parties where legally permitted and relevant to our services, such as payment providers who notify us that your payment has been made or declined.

Lawful Basis for Processing Your Data

We rely on different lawful bases for processing your personal data, depending on the specific purpose:

Contract: We process your personal data to enter into and perform a contract with you, including handling enquiries, providing quotes, confirming bookings, delivering cleaning services and managing payments.

Legitimate interests: We may process your data when it is necessary for our legitimate business interests, such as maintaining accurate records, improving our services, responding to your queries, protecting our business from fraud, and ensuring the security of our systems. When we rely on legitimate interests, we carefully balance these against your rights and freedoms.

Legal obligation: We may process certain information to comply with legal and regulatory requirements, such as tax laws, accounting rules or obligations to respond to lawful requests from public authorities.

Consent: In some cases, we may rely on your consent, for example for certain types of marketing communications where these are required to be consent based under applicable law. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to your enquiries, provide quotes and manage your bookings.

To deliver our cleaning services at your property and ensure that they meet your expectations.

To process payments, issue invoices and receipts, and maintain financial and business records.

To communicate with you about upcoming bookings, changes to our services or relevant service-related updates.

To improve our services, for example by analysing feedback or reviewing how customers use our services.

To handle complaints, disputes or claims, and to enforce our contractual terms.

To meet our legal and regulatory obligations and cooperate with law enforcement or regulatory bodies when required.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal or regulatory retention requirements. The retention period may vary depending on the type of data and the context of our relationship with you.

In general, booking and service information, including invoices, receipts and certain communication records, may be kept for several years after your last interaction with us, in order to comply with tax and accounting obligations, handle any potential disputes and maintain business records.

Where personal data is no longer needed for the purposes for which it was collected and no longer required by law, we will delete it or anonymise it so that it can no longer be linked to you.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and for the purposes specified in this Privacy Policy. They are required to keep your data secure and to comply with applicable data protection laws.

Examples of processors and third parties we may use include:

Payment processing providers to securely process payments for the services you purchase.

Information technology and system support providers who assist with hosting, maintaining and securing our systems and data.

Professional advisers such as accountants or legal advisers where necessary for business management, legal compliance or the handling of claims.

We do not sell your personal data to third parties. We only disclose personal data to third parties when it is necessary for the provision of our services, required by law or where you have provided your consent.

International Transfers

If any of our service providers or data processors are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws. These safeguards may include standard contractual clauses or other legally recognised transfer mechanisms.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, secure storage and regular review of our security practices.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we continually work to maintain and improve our safeguards.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions, but we will always respond to any request you make in line with applicable law. Your rights include:

Right of access: You can request confirmation of whether we hold personal data about you and, if so, request a copy of that data along with information about how it is used.

Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other legal basis for processing.

Right to restriction: You can request that we restrict the processing of your personal data in certain situations, such as while we investigate a concern you have raised about its accuracy.

Right to object: You may object to certain types of processing based on our legitimate interests, including certain forms of direct marketing. We will stop processing your data unless we have compelling legitimate grounds to continue or unless the processing is required for legal reasons.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you have the right to request that we provide your personal data in a structured, commonly used and machine readable format, or that we transfer it directly to another controller where technically feasible.

You also have the right to lodge a complaint with the Information Commissioner if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable law. When we make changes, we will revise the date of the update and, where appropriate, take steps to inform you of significant changes. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.

Contacting Us About Privacy

If you have any questions about this Privacy Policy, how we handle your personal data or if you wish to exercise any of your data protection rights, you can contact us through the usual communication channels you use to reach Ealing Cleaner.