Ealing Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Ealing Cleaner provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing our team to start work, you agree to be bound by these terms. Please read them carefully before placing an order for any Ealing cleaning service, cleaning in Ealing, or related housekeeping work. These terms are intended to create a clear and fair framework for both parties, covering service scope, scheduling, payment, cancellations, liability, waste handling, and the law that applies to the agreement.

The expression “we”, “us”, and “our” refers to Ealing Cleaner. The expression “you” and “your” refers to the customer, client, tenant, landlord, business, or any other person or organisation requesting the service. These terms apply to all standard bookings, recurring appointments, one-off visits, end-of-tenancy cleans, deep cleans, and any other cleaning arrangement we agree to provide. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in force.

We reserve the right to amend these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of booking will normally apply to that booking unless we explicitly agree otherwise. Nothing in these terms affects your statutory rights under UK consumer law where those rights apply.

1. Booking Process

A booking with Ealing Cleaner is only confirmed when we have accepted your request and provided a confirmation by email, message, or other written form. A request alone does not guarantee availability. We may require information such as the property type, approximate size, condition, access arrangements, requested tasks, preferred date and time, and any special requirements. Accurate information is essential because pricing, staffing, cleaning materials, and time estimates are based on the details you supply.

Where you book Ealing cleaner services for a domestic or commercial property, you are responsible for ensuring the premises are reasonably accessible and safe for our staff to enter and work in. This includes providing accurate entry instructions, alarm codes where necessary, and information about parking restrictions, building rules, or security procedures. If access is not available at the agreed time, we may treat the booking as cancelled by you and charge a call-out or cancellation fee where appropriate.

We may carry out a pre-clean assessment, either remotely or in person, to determine the most suitable service level. In some cases, the initial estimate may change if the property condition differs from the description provided. If additional work is required, we will normally seek your approval before proceeding. We are not obliged to carry out tasks that fall outside the agreed scope of the service.

Appointments are allocated subject to staff availability and reasonable travel planning. While we aim to arrive within the agreed time window, exact arrival times may vary due to traffic, prior jobs, access delays, weather, or other operational issues. A delay does not automatically entitle you to compensation unless required by law or expressly agreed by us in writing. If we are significantly delayed, we will make reasonable efforts to notify you.

For recurring Ealing cleaning arrangements, the schedule may be updated from time to time by mutual agreement. Any repeated pattern of missed access, unsafe conditions, or late payment may result in suspension or termination of the arrangement. We may also refuse or postpone bookings where the requested service is not suitable, where the site presents risks, or where we believe the request cannot be delivered to a professional standard within the available time.

By confirming a booking, you authorise us to assign suitable staff, tools, and products to your job. We may subcontract or use trained third parties where necessary to complete the service, provided this does not materially reduce the standard of work. All staff or contractors are expected to follow our service requirements and relevant UK legal obligations.

2. Prices and Payments

Prices for Ealing Cleaner services are normally quoted based on the information available at the time of booking. Quotes may be hourly, fixed-price, or task-based depending on the nature of the work. Unless stated otherwise, quotations are valid for a limited period and may be adjusted if the scope changes, the property description is inaccurate, or unforeseen conditions increase the time or resources required. Any estimate is not a guarantee of final cost unless clearly described as a fixed-price agreement.

Payment terms will be confirmed before or at the time of booking. We may require full payment in advance, a deposit, or payment on completion depending on the service type and risk profile. We accept payment by approved methods only, and all charges must be settled in full within the time stated on the invoice or confirmation. If payment is overdue, we may suspend further services, charge reasonable recovery costs where permitted, and refuse future bookings until outstanding amounts are settled.

You are responsible for any bank charges, failed payment fees, or currency conversion fees imposed by your payment provider. If we issue an invoice that includes VAT, that will be shown separately where applicable. Promotional discounts, special offers, or package prices may be withdrawn or altered at any time for future bookings, but they will not usually affect an already confirmed order unless a manifest error has occurred or the offer was subject to conditions that were not met.

We reserve the right to revise our prices where a booking changes materially, including where the size of the property is larger than stated, the level of dirt is significantly more severe than described, or the job involves additional services such as appliance cleaning, upholstery work, sanitisation, or heavy waste removal. If a revised price is needed, we will explain the reason and seek your agreement before continuing, unless immediate action is necessary to protect health, safety, or property.

Non-payment may result in debt recovery action, interest where allowed by law, and suspension of any future services. If you dispute an invoice, you should raise the issue promptly and provide supporting details. Undisputed amounts remain payable by the due date even if another part of the invoice is under discussion. Nothing in these terms prevents us from relying on any other rights available under contract law or consumer legislation.

3. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving us notice in advance. The amount of notice required may vary depending on the service type, the size of the appointment, and whether specific materials or staff have already been allocated. Where a cancellation is made with insufficient notice, we may charge a cancellation fee to reflect lost time, staffing costs, and any non-refundable expenses already incurred. For recurring Ealing cleaner service arrangements, repeated short-notice cancellations may affect future availability.

If we need to cancel or move an appointment, we will try to provide as much notice as reasonably possible. Circumstances that may lead to cancellation include staff illness, unsafe weather, emergency operational issues, access restrictions, or events outside our control. In such cases, we may offer an alternative slot rather than cancellation. Our liability for inconvenience caused by rescheduling is limited to the extent permitted by law.

You must inform us if the cleaning has become unnecessary, if access arrangements have changed, or if any special conditions have arisen since the booking was made. Failure to do so may result in wasted attendance charges. If you ask us to delay the start time on the day, or if access is not provided, we may charge from the scheduled start time or apply a fee if the delay prevents completion of the booked work.

Where a deposit has been taken, the refund treatment will depend on the service terms communicated at booking and on whether we have already reserved staff, materials, or equipment for your appointment. Any lawful cancellation charge may be deducted from a deposit before the balance is refunded. If the booking was prepaid and a valid cancellation fee applies, the remainder may be returned within a reasonable period after the calculation is completed.

4. Customer Responsibilities

You must ensure the property is safe, reasonably cleanable, and suitable for the agreed work. This means securing pets, moving fragile valuables where necessary, and informing us of any hazards such as broken glass, exposed wiring, mould, bodily fluids, pests, or unstable surfaces. We may refuse to clean areas that present an unacceptable risk. If hazards are discovered after work has started, we may stop the service and record the reason for doing so.

You are responsible for ensuring that our team can work without interference and in compliance with building rules, landlord requirements, or tenancy obligations. If permission from a landlord, managing agent, tenant, or other third party is needed, you must obtain it before the booking. We are not responsible for disputes between occupants, owners, or agents concerning consent to enter or undertake the cleaning.

Unless we have agreed to supply them, you should provide electricity, water, and reasonable access to sinks, toilets, and waste disposal facilities if needed for the service. If you request use of your own products or tools, you accept responsibility for their safety and suitability, except where any defect is caused by our misuse. Please note that some stains, odours, limescale, wear, ingrained grime, and age-related marks cannot be fully removed even with professional cleaning methods.

5. Liability and Limitations

We will carry out our Ealing cleaning services with reasonable skill and care. If we fail to do so, we may choose to re-perform the affected part of the service, offer a partial refund, or take another reasonable remedial step, depending on the circumstances. This is subject to inspection of the issue being raised promptly and in good faith. Claims made long after the service may be harder to assess and may not be accepted unless the law requires otherwise.

We are not responsible for pre-existing damage, wear and tear, hidden defects, structural problems, poor maintenance, or damage caused by the condition of the property or by information you failed to disclose. We are also not liable for loss or damage caused by items that are improperly fixed, unstable, or already weakened, including shelving, fittings, blinds, screens, or decorations. You should remove or secure valuable, delicate, or sentimental items before the service begins.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we will not be liable for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity. Where liability is established, any remedy will be limited to the amount paid for the relevant service, unless a greater amount is required by law.

6. Waste Regulations and Disposal

Any waste generated during the cleaning service must be handled in line with applicable UK waste laws and local collection rules. Our standard cleaning service is intended to remove ordinary rubbish, dust, packaging, and other small quantities of non-hazardous waste arising from the task. We are not a licensed waste carrier for all types of material, and we may decline to remove items that require special handling or documentation.

Hazardous waste, including chemicals, paint, asbestos, sharps, medical waste, or contaminated materials, will not be collected unless we have expressly agreed to do so and all legal requirements are met. If such items are discovered, you must arrange for appropriate disposal. Where a property contains biohazard-type waste or severe contamination, specialist cleaning and disposal may be required, and our standard Ealing cleaner service may not be suitable.

You remain responsible for ensuring that waste is correctly segregated, stored, and disposed of in accordance with applicable law. If we remove rubbish as part of an agreed service, you authorise us to place it in the appropriate disposal stream, but we do not accept responsibility for any hidden prohibited material within the waste unless we were made aware of it in advance. Any charges for bulky waste, skips, special bags, or third-party disposal will be additional unless included in the agreed price.

We may refuse to move or dispose of items where doing so would create an environmental risk, breach waste rules, or exceed the agreed service. If your booking includes end-of-tenancy or clearance-related work, it is your responsibility to confirm whether removal of abandoned items is permitted and who owns them. We will not knowingly remove items that may belong to a third party without clear authority.

7. Property Access, Keys, and Security

If you give us keys, fobs, codes, or other access devices, you confirm that you have authority to do so and that doing so does not breach any agreement or security requirement. We will take reasonable care of any access item entrusted to us. However, you should tell us immediately if an access device is lost, changed, or cancelled. We are not liable for delays caused by defective locks, failed access systems, or incorrect codes supplied by you or a third party.

Where keys are retained between visits for an ongoing Ealing cleaning arrangement, we may record basic handling details for security purposes. Access devices may be returned on request, subject to reasonable notice and verification. We may decline to accept keys or access codes if we consider it unsafe or impractical to do so.

8. Complaints, Problems, and Remedies

If you are unhappy with any part of the service, you should notify us as soon as reasonably possible so that the matter can be investigated. Please describe the issue clearly and, where relevant, provide photographs or other evidence. We may need a reasonable opportunity to inspect the area or return to the property before deciding on the appropriate remedy. A prompt complaint helps us resolve matters fairly and efficiently.

Any remedy will depend on the facts. Possible outcomes may include a re-clean of the relevant area, a partial refund, or no action where the complaint is not upheld. We will not normally consider complaints about areas or items that were not included in the agreed scope, or where the result was affected by pre-existing damage, unsuitable materials, or circumstances outside our control.

Failure to report a problem promptly may reduce or remove the remedy available, especially where the condition of the property changes after the service has been completed. Nothing in this section limits your statutory consumer rights where those rights apply.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. Where the service is supplied in another part of the United Kingdom, the agreement will still be interpreted in line with the applicable legal framework for that jurisdiction where required by law. The courts that have jurisdiction will be determined according to the relevant legal rules.

If any disagreement arises, both parties should first attempt to resolve it informally and in good faith. If informal resolution is unsuccessful, either party may pursue the matter through the appropriate legal process. No waiver of a breach or failure to enforce a term will operate as a waiver of any later breach or of any other term.

By booking with Ealing Cleaner, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. They are intended to support a professional, transparent, and lawful service relationship for every Ealing cleaner booking, whether it is a one-off clean, a recurring arrangement, or a specialised domestic or business cleaning request.